Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

• Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers

• Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions

• Identify and promote opportunities for service and product expansion within a client’s organization

• Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams

• Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas

• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers

• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Your background:

• 6-8 years of experience within SaaS companies

• 5+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership

• Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas

• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers

• Demonstrated expertise in Enterprise Agility, including

  • Experience discovering enterprise, program, and team-level Agile practices and Agile anti-patterns, providing guidance on the organizational, operational, and delivery dysfunction

  • Expertise in mapping customer operational practices to product capabilities and design solutions that reinforce their desired scaled agile methodology or enterprise strategy & planning goals

  • Hands-on delivery of successful enterprise strategy & planning tool implementation, deployment, integration, enablement, and adoption outcomes into customer environments

  • Direct experience working with software development, Agile, or enterprise strategy & planning tools (e.g. Align, Focus, Radar, Jira Plans, Rally, Rational Team Concert[RTC], ADO, VersionOne, etc.)

• Demonstrated expertise in our Cloud Platform, including:

  • Experience administering Atlassian Cloud ecosystems including applications like Guard, Jira Software, Jira Service Management, Confluence, Rovo, etc

  • Background in SaaS based-architectures, integration methods, and associated security considerations

It’s nice if you are:

• Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices

• Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams

• Experienced working with large customers in a consulting or technical expert capacity

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $156,600 - $204,450

Zone B: $141,300 - $184,475

Zone C: $130,500 - $170,375

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.