Shape the future of research at Atlassian: Lead high-impact operations, scale AI-enabled systems and drive strategic communications that amplify insights and influence decisions.

Your Team

You’ll join Atlassian’s Research Operations team and play a pivotal role in scaling operational systems that empower researchers and Atlassians to deliver faster and more impactful insights. As a senior member, you will drive high-priority strategic projects to increase the influence of customer research in business decision making. Reporting to the Business Portfolio and Research Operations Manager, you will collaborate closely with peers in Research Operations and with cross-functional partners across Design, Product, Engineering and governance functions including Privacy, Legal, Procurement and Finance.

Our team thrives on curiosity, experimentation and continuous learning. We are distributed-first, inclusive by design and committed to operational craft excellence as the foundation for research impact.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

What You Will Do

• Lead strategic research operations initiatives: Own and drive end-to-end delivery of programs that accelerate speed to insight and scale AI-powered research practices.

• Advance participant operations: Shape governance, automation and best practices for participant panel management, ensuring compliance, ethical use and efficiency.

• Evolve the AI-led research tech ecosystem: Lead evaluation, integration and optimisation of modular tools and agents, including budget management, vendor relationships and AI-driven automation.

• Drive research enablement at scale: Design and deliver programs such as toolkits, automated agents, training and office hours that uplift research maturity and empower non-researchers to confidently engage in customer connection.

• Amplify insight communication: Partner with research leadership to design and deliver strategic communications including monthly synthesis, blogs and points of view that extend the reach of insights and influence product direction.

• Mentor and coach peers: Guide and support colleagues in operational practices, AI literacy and effective communication, fostering growth and continuous improvement across the team.

• Standardise, automate and scale operations: Establish scalable systems and practices that reduce duplication, improve quality and drive operational consistency.

• Measure and communicate impact: Define and track key metrics that demonstrate operational effectiveness, efficiency and influence, and translate results into clear, persuasive narratives for stakeholders.

• Champion safe and ethical practice: Ensure that research operations align with legal, ethical and compliance standards, shaping policies and frameworks that build trust.

Your Background

Research Operations and Technical Expertise

• 5+ years of hands-on experience in research operations within complex or enterprise software environments.

• Advanced expertise in participant recruitment, vendor and budget management, knowledge management and research tooling.

• Proven experience leading the integration of AI-enabled tools and automation to improve efficiency, quality and scalability.

Influence, Communication and Leadership

• Exceptional ability to translate operational outcomes into compelling narratives tailored for diverse audiences, including senior leadership.

• Proven track record of influencing cross-functional teams and aligning stakeholders around insights and operational priorities.

• Demonstrated experience mentoring and coaching peers, fostering growth and advancing craft excellence.

Business and Collaboration Skills

• Strong strategic business acumen, able to link operational initiatives to business goals, product strategies and organisational priorities linked to data-informed decisions.

• Skilled in managing complex stakeholder relationships across disciplines and functions.

Mindset and Growth

• Thrives in ambiguity, proactively shaping direction and adding value.

• Growth-oriented, continuously learning and driving innovation in research operations.

• Deep curiosity about the role of AI in transforming research practices and business outcomes.

Nice to have, but not essential

• SQL or data analysis experience, for example writing simple queries, cleaning and joining datasets, and building lightweight reports in Google Sheets or Tableau to track cycle time, show rate and cost per recruit.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $145,800 - $190,350

Zone B: $131,400 - $171,550

Zone C: $121,500 - $158,625

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.