Loom is the video communication platform for async work that helps companies communicate better at scale, now part of the Atlassian family of work products including Confluence, Jira and Trello. Loom makes it easy to record quick videos of your screen and camera, and instantly share them with a link. Millions of users around the world trust Loom to share feedback, updates, demos, training, and more.

As a Senior Product Manager on the Loom Enterprise team, you will be the primary product interlock between Sales and Marketing teams to ensure Loom successfully lands in the Enterprise segment. You will engage as a subject matter expert with strategic customers during pre-sales conversations, and drive strategic post-sales conversations to ensure that our customers can adopt our products at scale. You will partner closely with marketing to shape go-to-market strategy, and co-create sales enablement materials with marketing, sales, and customer success teams.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

What You'll Do

• Be a strategic partner for our largest customers:

  • Engage with CIOs and Buyers throughout the sales cycle to instill customer confidence in our products;

  • Partner with Sales and Customer Success teams for adoption.

• Influence the market with thought leadership: Represent the company at industry events, conferences, and webinars to promote our solutions and share industry insights.

• Analyst relations: Represent the product in analyst briefings, including product positioning, demos, and market insights relevant to analyst categories.

• Go-to-Market Strategy: Develop and execute comprehensive go-to-market plans, including positioning, messaging, pricing, and launch strategies in partnership with marketing.

• Sales Enablement: Develop and deliver product documentation and demos, training materials, and sales tools to support the sales team in effectively communicating product value, in partnership with marketing and support.

• Customer pre-sales engagement: Pre-sales engagement at CIO/Sr Director level to partner with sales team to instill customer confidence in our products.

• Customer post-sales adoption and customer escalation management: represent Solution Area and Enterprise in high-priority customer escalations during set-up and roll-out phase; internal effort to resolve issues and close the loop with customer.

• Track and deliver Enterprise adoption and growth goals.

• Represent Voice of the Customer back to product and platform teams, and maintain scaled customer feedback loops across Atlassian teams.

Your Background

• 7+ years experience in Enterprise SaaS market

• 2+ years experience in product management

• Background in Enterprise customer-facing situations, to land deals and encourage product adoption

• Experience building systems to capture and prioritize customer feedback at scale

• Executive presence and customer-facing confidence

• Excellent communication, both written and verbal

• You make things happen. You manage ambiguity and complexity affecting many stakeholders in an organized and structured way.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $190,400 - $253,800

Zone B: $171,300 - $228,400

Zone C: $158,000 - $210,700

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.