Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

As a Senior Product Manager, you will play a critical role in shaping the future of AI-driven knowledge systems at Atlassian. Your work will focus on building scalable, innovative solutions that enhance personalization, improve user engagement, and drive adoption across our suite of products. You will collaborate with cross-functional teams to deliver impactful AI-powered features that solve complex problems and elevate the user experience. Key responsibilities include:

1. Strategic Vision and Roadmap:

   • Define and execute the product vision and roadmap for AI knowledge systems, aligning with organizational goals and user needs.

   • Partner with engineering teams to integrate AI adoption goals into the roadmap, ensuring alignment with technical capabilities and business objectives.

2. Knowledge System Development:

   • Lead initiatives to build and enhance foundational knowledge systems, such as knowledge graphs and data stores, to power downstream products like search, chat, and agent experiences.

   • Drive improvements in query understanding and recommendation systems across search, chat, and feed scenarios.

3. Personalization and Context Awareness:

   • Leverage insights from collaborative graphs and data analytics to enhance personalization and context-aware capabilities.

   • Partner with teams to develop shared knowledge components that improve user engagement and satisfaction.

4. Scalability and Performance:

   • Drive initiatives to enhance the scalability, reliability, and performance of knowledge systems, focusing on caching, alias expansion, and model training pipelines.

   • Identify opportunities for third-party integrations to expand the capabilities of knowledge systems.

5. User Experience and Impact:

   • Manage key user experiences, such as search and query fulfillment, to showcase knowledge improvements and drive user satisfaction.

   • Monitor and evaluate the success of AI-driven features using data-driven metrics and user feedback.

To succeed in this role, you should bring a combination of technical expertise, strategic thinking, and leadership skills. Key qualifications include:

• 6+ years of product management experience, with a focus on AI, machine learning, or knowledge systems

• Some experience in ads, feeds, search or recommendation products.

• Proven track record of delivering impactful AI-driven features and managing cross-functional teams.

• Strong understanding of AI technologies, including knowledge graphs, recommendation engines, and machine learning models.

• Familiarity with data pipelines, model training, and system scalability.

• Ability to translate complex challenges into actionable strategies and deliver measurable results.

• Strong analytical skills with a metrics-driven approach to decision-making.

• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.

• Experience influencing without authority and leading cross-functional initiatives.

• Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field. Advanced degrees (e.g., PhD) are a plus.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $162,000 - $216,000

Zone B: $145,800 - $194,400

Zone C: $134,500 - $179,300

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.