Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

We are seeking an experienced Principal Business Objective Manager to join our Customer Support Mission team. This is a remote role in which you will lead the development of strategic objectives for the Customer Support organization. You will work with senior leadership, department heads, and cross-functional teams to define key strategies and drive business initiatives to achieve legendary customer support and operational excellence.

What you'll do

• Help to define organizational Objective & Key Result (OKR) goals that are to support and ladder up to Company level goals

• Lead the development and implementation of business strategies aligned with organizational and Company level goals

• Conduct comprehensive analysis of market trends, competitive landscape, and deep assessment of internal capabilities to identify growth opportunities and strategic focus areas.

• Partner with Strategic Analytics teams to assess impact of identified opportunities

• Drive cross-functional alignment with senior leadership on top strategies 

• Establish clear accountability and ownership for key initiatives, ensuring alignment across cross-functional delivery teams 

• Be a program sponsor. Monitor progress towards business objectives, reviewing performance metrics and adjusting strategies to achieve results.

• Provide regular updates and reports to senior leadership on the progress against OKR goals, status of strategic initiatives, highlighting successes, challenges, and recommendations for improvement.

• Be a subject matter expert and advisor on business strategy, providing guidance to leadership and team members across the organization.

• Foster a culture of continuous improvement and innovation, encouraging collaboration, creativity, and accountability in achieving business goals.

Your background

• Bachelor's degree in Business Administration, Finance, Economics, or related field; MBA or advanced degree.

• 7+ Years of experience in strategic planning, business operations, business intelligence or related roles, with experience in driving business growth and achieving results.

• Experience analyzing complex data, identifying trends, and developing actionable insights.

• Experience communicating with multiple partners and senior leaders.

• Think with a forward-looking mindset, able to anticipate market trends, competitive threats, and business opportunities.

• Proven project management skills, with the ability to prioritize and manage multiple initiatives simultaneously in a fast-paced environment.

• Experience working in the tech industry is preferred but not required.